Job Posting – Patient Support Services Ambassador (Lincoln, MT)

This position is located at the Parker Medical Clinic in Lincoln, Montana and is a satellite clinic of PureView Health Center. We are seeking a Patient Support Services Ambassador in the main office located in Helena. We are a Federally Qualified Health Center (FQHC) with clinics located in Helena, East Helena and Lincoln, Montana. We are committed to improving the healthcare and wellness in the communities we serve through integrated care that focuses on the whole person.

Under general supervision of the Patient Support Services Supervisor, this position performs patient intake and reception duties for the Parker Medical Clinic.

Duties and Responsibilities 

  • Performs patient intake and reception duties for all areas of Parker Medical Clinic
  • Schedules and confirms patient appointments; greets and checks in patients
  • Interviews patients to complete intake documents
  • Takes payments
  • Assists patients with requests for information
  • Performs accurate preliminary patient data entry
  • Maintains records that pertain to medical, dental and mental health
  • Answers telephones and directs calls to appropriate staff
  • Transmits correspondence or medical and/or dental records
  • May receive and route messages or documents, such as laboratory results, to appropriate staff
  • Occasional travel required
  • Performs other duties as assigned.

The knowledge, skills, and abilities required for this position are typically acquired through a combination of education and experience equivalent to:

  • Graduation from high school or equivalent
  • One (1) year experience in office support, clerical, or reception
  • Associates degree in Business or Office Technology and medical office experience preferred

Knowledge Skills & Abilities 

  • Knowledge of the PureView Health Center policies and procedures
  • PureView Health Center programs
  • Excellent intrapersonal and customer service skills
  • Electronic medical records policies and procedures
  • HIPAA guidelines
  • Office methods, practices and procedures
  • Business English, composition, spelling and grammar
  • Ability to operate personal computers and related software
  • Access health records; enter patient information according to prescribed standards
  • Communicate effectively and with respect to both patients and staff
  • Follow verbal and written instructions
  • Work in a team to share responsibilities and duties
  • Establish effective working relationships with patients, fellow employees, and supervisors

Physical Demands 

Duties are generally performed in a medical clinic environment where hazards and discomforts are controlled and modifiable.  This position requires the ability to stand, bend at the waist, kneel, reach over the head, talk, hear, and see.  Position requires knowledge and use of typical office equipment including telephone, copiers, fax machines, and personal computer.  Position requires frequent contact with clinic employees and occasional contact with community service agencies and citizens.  Position may require occasional visits to other sites.

Job Type: Full-time

Pay: $15.51 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Health Clinic: 1 year (Preferred)

Work Location:

  • One location

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Innovative — innovative and risk-taking
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

Company’s website:

  • https://pureviewhealthcenter.org/

Company’s Facebook page:

  • https://www.facebook.com/PureViewHealth

Work Remotely:

  • No

For more information, or to apply, please visit the job posting on Indeed: https://www.indeed.com/job/patient-support-services-ambassador-e1d6b574bdb138de